Oct 20, 2011
Leading provider of contact center solutions
Lawrenceville, NJ (PRWEB) October 20, 2011- Edison Ventures announces a $6.5 million investment in Columbus, OH–based CallCopy. Edison is the sole investor in this late stage software business. CallCopy is an innovator in the Enterprise 2.0 space. The Company provides call recording, performance management, and analytics software products that provide actionable intelligence to customers and agents worldwide. Proceeds from the company’s first institutional round support sales expansion, product development and founder liquidity.
CallCopy provides innovative contact center software solutions including screen capture, quality improvement, analytics and workforce management. The Company boasts more than 500 unique customers at 750 sites. CallCopy, ranked in the 2011 INC. 500 and included Business First’s Fast 50 for the last 3 years, has received numerous awards from industry analysts.
Michael Kopelman, Partner at Edison Ventures noted, “CallCopy's exceptional management team has guided the company to rapid growth and product leadership.” Chris Sklarin, Edison’s Ohio-based Investment Manager, added, “Innovative products are achieving extraordinary market acceptance and growth.” Rob Finn, Edison Associate who led diligence, remarked “Customers praise CallCopy's complete, full featured yet flexible solutions.” Michael Kopelman joined the Board of Directors, along with Jim Kanir, Senior VP of Sales and Marketing at Edison-backed, Billtrust. Chris Sklarin will serve as Board Observer.
“Edison Ventures built an impressive track record scaling software companies. Their strategic value-add makes them an ideal partner,” stated Jeff Canter, CallCopy’s CEO. “Our business has operated profitably since inception; we are eager to tap into Edison’s company-building expertise,” noted Ray Bohac, Chief Information Officer.
Edison’s Enterprise 2.0 investment segment encompasses enterprise software, cloud computing, SaaS applications, storage systems and data analytics. Notable 10X exits include Best Software, E-Transport, POMS, and Visual Networks. CallCopy also dovetails with Edison’s customer relationship management track record with successes such as ACT!, Dendrite and Vocus.
About CallCopy
Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative call recording and contact center solutions. The highly scalable, award winning cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide. CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction. http://www.callcopy.com
